Reference

Legal terms built around your account

When you open an account with us, your data, withdrawals and access depend on clear rules we keep specific to Indonesia.

Account security & verificationPayment safeguards with DANA, OVO, GoPay, QRISYour data and how we store it
planet128 login Legal terms built around your account
GET IN TOUCH

Contact us about account or legal questions

Team online

Live chat

Open a chat with our support team right from your account lobby. Available during Indonesia business hours (Monday–Friday 09:00–18:00 WIB) and weekends 10:00–17:00 WIB.

Email support

Send account, legal or payment questions to our support desk. Replies typically arrive within 24 hours for account-related inquiries. Use the contact form in your account menu.

Account settings

Update your profile, verify your identity, or request account data changes directly in the account menu. Changes take effect within one business day.

DATA & SECURITY

How we protect your information

Account verification

When you open an account, we confirm your identity using your chosen payment method. Withdrawals require re-verification to prevent unauthorized access to your funds.

Payment data handling

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We never store your full card or bank details; payment gateways handle that securely on your behalf.

Data retention

We keep your account data, transaction history and verification records as long as your account is active, plus two years after closure for compliance and dispute handling.

Cookie and tracking

We use cookies to keep you logged in and remember your account preferences. You can review and manage cookies in your browser settings anytime.

Access and deletion requests

You can request a full copy of your personal data or request account deletion through your account menu. We process these requests within 30 days where local law permits.

Account security changes

To update your password, linked payment method or email address, go to Account Settings. Changes require email or SMS confirmation before they take effect.

Frequently asked legal and account questions

Open the login page and tap 'Forgot password'. You'll receive a reset link via email or SMS within 5 minutes. Follow the link to create a new password. If you don't see the email, check your spam folder or contact our support team via live chat during business hours.

Go to Account Settings and select 'Verification'. Upload a photo ID and a recent utility bill or bank statement showing your name and address. Verification usually completes within 24 hours. Once approved, you can withdraw to your linked DANA, OVO, GoPay or bank account.

Most DANA, OVO, GoPay and QRIS deposits clear within one minute. If yours hasn't appeared, contact support and provide your transaction ID (found in your bank app or payment confirmation). We'll investigate and process a refund within 48 hours if the payment failed.

Yes. Go to Account Settings, select 'Account Closure' and follow the steps. We'll remove your personal data within 30 days, though transaction records are kept for compliance. If you need records of your account history, request that data export before closing.

Contact our support team immediately via live chat or email. Tell them your account was compromised. We'll freeze your account, review access logs and help you change your password. Do not share your account details with anyone outside our official support channels.

We operate where local law permits and use only licensed payment gateways for DANA, OVO, GoPay and QRIS transactions. Our payment partners comply with Indonesian financial regulations. For specifics on how transactions are regulated, ask our support team or check your payment partner's terms.

Yes. Open Account Settings, go to 'Linked Accounts' and select 'Add Payment Method'. You can link multiple DANA, OVO, GoPay or QRIS accounts to your profile. Changes take effect immediately and you can use any of them for deposits and withdrawals.